Privacy Policy

1. Introduction

At Crowne Doors & Upgrades ("we", "our", "us"), accessible via crownedoors.com, we are committed to safeguarding the privacy and security of our website visitors and clients. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect personal data that you voluntarily provide to us when completing our "Request A Quote" forms, contacting us via email or phone, or requesting information about our door installation services across Hampshire and surrounding areas.

• Identity & Contact Details: Your full name, email address, phone number, and postal address or postcode.
• Project & Door Specifications: Information about your preferred door type (e.g. Traditional Composite, Contemporary Composite, Cottage Composite, French, Patio, or uPVC Utility doors) and any specific installation requirements.
• Technical Data: Automatically collected information such as IP address, browser type and version, device type, operating system, and browsing activity.

3. Analytics & Search Console Usage

To ensure our website functions efficiently and to continuously improve the user experience for our visitors, we utilise industry-standard web analytics and site performance monitoring tools:

4. Cookies Policy

Cookies are small text files stored on your device when you visit websites. We use essential cookies required for the proper operation of our website, as well as analytical cookies (via Google Analytics) to understand visitor interactions. You can adjust your browser settings to block or disable cookies at any time, though some features of the site may not function as intended.

5. How We Use Your Information

We process your personal information for the following legitimate business purposes:

• To respond to your quote requests, inquiries, and schedule home surveys.
• To supply and install your chosen doors and deliver aftercare services.
• To process your Certass building control certification and Plastics Window Federation (PWF) deposit and guarantee protections.
• To maintain our business accounting and guarantee records.
• To monitor website traffic and improve website usability via analytics tools.

6. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your data:

• Consent: When you voluntarily submit a contact or quote request form on our website.
• Contractual Performance: Where processing is necessary to fulfill our contract with you for door supply and installation.
• Legitimate Interests: To operate our business effectively, maintain customer service records, and analyse website usage via Google Analytics & Search Console.

7. Data Sharing & Third Parties

We respect your privacy and never sell, rent, or trade your personal information to third-party marketing companies. We only share necessary data with trusted service providers strictly bound by confidentiality:

• Certass & PWF: To register your door installation for building control compliance and guarantee protection.
• Google LLC: For website usage analysis and performance reporting (Google Analytics & Search Console).
• Legal & Regulatory Authorities: If required by law or in connection with legal proceedings.

8. Data Security & Retention

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, warranty, or accounting requirements.

9. Your GDPR Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data where there is no compelling reason for its continued processing.
• Right to Restrict or Object: Object to processing based on legitimate interests or request restrictions on data processing.
• Right to Data Portability: Request transfer of your data to another organisation.

If you wish to exercise any of these rights, please contact us at info@crownedoors.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.